Faq
In accordance with Article 34 of the law "Informatique et Libertés" of January 6th 1978, you have at any time, the right to access, modify, rectify and delete data concerning you.
On your first order or creating your customer account, you can choose to receive the Newsletter of the Moulin Calanquet and promotions.
All such communications are fully performed by the mill Calanquet, which means that your details will not be passed to companies or third parties.
The billing address must represent the identity and contact details of the person placing the order.
The delivery address must present the identity and contact details of the person to receive the order.
The delivery address can be different from the billing address in any case you want to offer a gift or to surprise your loved one!
After logging in to your account, click on "My Account Overview" in the "Customer Area".
Then click on "my skills".
You can also specify other addresses at the time of your order.
Please note that this change does not apply to current orders. Current orders will be delivered to the shipping address provided at the time of placing the order.
All our deliveries are made by Colissimo 48h, you will be notified (e) when passing the attendant positions received by inviting you to go collect your parcel.
You can then go to your Computer, with a piece of identification in order to collect your parcel.
After logging in to your account, click on "My Account Overview" in the "Customer Area".
You may at any time correct your billing address, choose a new password, change your e-mail, ...
In case of absence during the delivery of your parcel, a calling card will be left in your mailbox. It will tell you
- A date you can pick up your package.
- The post office where your package is deposited pending.
If you do not withdraw your package during the allotted time, it will be returned to us and no possibility of re-delivery will be considered.
After logging in to your account, click on "My Account Overview" in the "Customer Area".
Then simply to enter your current password and fill in the new password you want. This will be taken into account from validation.
The shipment of each package you will be notified by email. This message is also accessible from your online order tracking. Once shipped your package, we encourage you to wait while the delivery time announced by the provider you have chosen. It is specified in the shipping confirmation email.
We invite you to follow the routing of your parcel from your "Customer Area".
Step by step you will discover the path of your package in the carrier's network.
If however you do not receive your parcel after delivery exceeded, please check with the provider if the package is not pending.
If this is not the case, contact our customer service, so that one of our consultants solves your situation.
You are being deceived about the product or the amount of goods ordered (s)? Then we invite you to contact our Customer Service on 04 32 60 09 50.
A counselor will locate your order to cancel. According to your wishes, then we will proceed to a refund or an exchange.
If the counselor is not able to cancel your order (order by the end of preparation, already in route to your home ...), it will inform you of the procedure to return your products.
No problem !
Click on the "Forgot your password? Click here." available on the "My Account".
Simply fill in the email you use on your account and we will renverronun new password to that address. Forgotten passwords are re-created automatically for added safety.
The delivery period starts from the starting parcel of our business; it is therefore added to the shipping time of your order.
It depends on the delivery method chosen to placing the order.
Once your packages shipped, you can track the delivery of the latter thanks to No shipping we send you when sending your package.
Access to track your package is available from the link the carrier responsible for delivery in your e mail shipping confirmation.
This email address is that of your customer account.
It is very important because it will allow you to receive full monitoring of your order: payment confirmation, order validation, input phase of preparation, shipping.
It is also on this email you will receive the answers and treatments of your customer service.
To be sure (e) receive good order tracking emails and communications of your customer service, please bring the utmost attention when entering your order email. If typo, you do not receive our emails!
You can change the e-mail used in the "Edit my information" in the customer area.
You can contact our advisors
- Online, free, 24 hours / 24 and 7/7 from the contact form available on our shop.
- By mail: Mill Calanquet - Customer Service - Vieux Chemin d'Arles - 13210 Saint-Remy de Provence FRANCE
To view our contact details, go to the "Contact" section of the main menu of the site.
We will respond to your request at the telephone number 04 32 60 09 50.
You can fully specify a delivery address different from your billing address.
It's a great idea to delivery of orders intended for the gift of a person who is far away. You can also use this function to deliver your order to your workplace.
The "Overview of my account" of "customer space" allows you to manage a range of different delivery addresses. Then simply choose the one that suits you at the time of placing the order.
Once validated your cart, you go to the "Edit My Address Book." If you are already a customer, simply login to the fields are filled automatically. Default shipping address is that of the last command but you can choose to be delivered (e) to another address by checking "I want to be delivered to another address." You can then select a shipping address already saved in your account.
Expenses incurred for the return of an article for revocation are not reimbursed by us and are your responsibility.
Validation, to the shipment of your order, we will keep you informed (e) of the progress of your order via email sent to the control email.
You can also follow the different stages of your order from your account.
1) Log in with the email address from your account and your password.
2) Click the "My Account Overview" in the "Customer Area".
3) Click the link "Show orders I have made" and choose a command and all information relating to it will appear.
First order to place your order on our website.
Your account also gives you multiple additional information:
- A quick overview of your account,
- Edit your information to keep your account up to date,
- A detailed history of your past or current orders,
- Edit your address book: You can enter your account up to 5 different delivery addresses.
- Notifications product: to be informed in real time of changes made to a product (promotions, availability, etc.).
You can also reprint your invoices and track the progress of your orders (order being prepared, being delivered, etc.).
Created in 2000 by Anne and Gilles Brun in Saint-Remy de Provence, Le Moulin du Calanquet relaunched its shared activity that the olive oil was off for over 40 years. Five generations in the agricultural sector, the attachment to the land, respect for family values and traditions and incredible dynamism are the foundations of the business.
Le Moulin du Calanquet has a grove of more than 10,000 feet, which were planted in 1997. It consists of traditional regional varieties: Aglandau, Salonenque, Grossane, Verdale and Picholine. Its specificity is to produce single variety olive oils in addition to an assembly. This orientation allows to discover the many flavors and aromas of each variety in order to associate them with different dishes.
Its name comes from the Provençal word Calanquet "calan" who is a rock in which to shelter from the Mistral. Strongly rooted in the traditions of Provence, the Calanquet Moulin is also a model of modernity. It uses all the advanced techniques for its production, in line with European standards of food safety and hygiene.
Since its launch, his fame grew in the national and international gastronomy ...
Find more information on our showcase site www.moulinducalanquet.fr
Do not hesitate, we are at your service to answer all your questions and take your order!
- We will help you identify the most suitable products for your needs.
- We will guide you to find the most advantageous offers of the moment and the best value for money
- We will take your order for immediate processing of purchase, regardless of the desired product.
- We will answer all your questions on the progress of your order.
Call us today!
Very simply ...
You select the products that interest you, and then you specify the amount of products you wish to order from our online shop. Once your set amount you click "add to cart". The product is automatically added to your cart.
Once you have finished your selection, you can click on the icon of the small basket or on the "basket" in the main menu of the site. You will be immediately redirected to the contents of your cart.
Make sure that the products you have ordered matching your selection and quantities.
Check your shipping costs by selecting your delivery area (France or overseas territories) then click recalculate. Your shipping costs are calculated automatically.
Click "order" to access the second stage of your commande.Vous arrive on the login page in your account. If you do not have an account, do not worry, you can create one at this stage, without fear of losing the contents of your cart.
Once this thing is done, you get to the third stage of your order. select your shipping address. You can also incorporate a new order to deliver your order to another address. An area "comment" allows you to attach information to your delivery. click continue.
You now arrive on the stage of choosing the method of payment of your order. Select the mode you are interested in (credit card or check). Consider adding a comment in the space provided for this purpose if you have additional information to give us. Click continue.
You are now on the part corresponding to the order confirmation. You find the complete summary of your order, including products ordered, the delivery address, method of delivery, payment method. Before confirming your order, you must check the "I have read the terms and conditions and agree to the" one time, of course, that you have read and accepted our terms of sale. If you do not confirm the terms and conditions, you can not place your order. Click "Submit Order". Congratulations, you have achieved your order on our online store.
You will receive an order confirmation email with a summary of the products ordered. Thank you for your order.
The return product is handled automatically from your account.
In "Order history", select the command with the product to return. Click "show".
Click on "Need to return the product?". Complete the form and fill in the form field describing the reason for your request to return the product.
Confirm your request. Once you have confirmed you will receive an automatic email confirmation request to return the product.
Upon receipt of your request, we will study carefully all aspects and will contact you.
Warning !! A return product is accepted only under certain conditions and if necessary generates a restocking fee. Consult our general conditions of sale about it.
For further information, please contact us directeme
Once your order placed on our site. You will receive a message by mail confirming your order.
As soon as we confirm your payment, we are preparing your order, checking the availability of items you have ordered.
Once finalized, we prepare your order for shipment directly to the delivery address you provided us.
We use the services of the Post: Colissimo 48h.
Once we completed the shipment of your order, you receive an email notifying you of the upcoming delivery of your order. You will find in this email, a No. packages to follow in real time the progress of the delivery of your order.
The transport of goods:
For France: Delivery provided for information.
Colissimo (France) 48 hours (2 days)
Colissimo OM (overseas DOM-TOM) D + 5 to D + 7 (days)
CAUTION: These deadlines are only given as an indication, the Company Mill Calanquet - Gilane SARL can in no way be held responsible if La Poste did not meet these deadlines.
Very simply ...
Click "My Account" in the menu bar of our online shop.
Once you click, you access this page. In the "New Customer" inset click the "create account" button.
Follow the steps and complete the form. Once you have everything filled, confirm your registration and you will receive a confirmation email.
Your account is now created and you can make your shopping in peace.
Le Moulin du Calanquet guarantees the highest security when ordering. Your bank details are encrypted and transmitted directly via a secure connection with Paybox Services. Le Moulin du Calanquet guarantees a purchase safely and with confidence.
Paybox Services uses SSL (128 bit encryption) to guarantee a secure transaction when paying by credit card. Le Moulin du Calanquet at no time access to your credit card number. Paybox Services acts as a trusted third party.
Cards accepted
Carte Bleue - Visa - Mastercard - American Express
Le Moulin du Calanquet accepts payment by cards Carte Bleue, Visa, MasterCard, American Express.
Paypal Transfer
Paypal
Le Moulin du Calanquet allows you to adjust your order through your Paypal account.
Checks accepted
Le Moulin du Calanquet accept checks issued by French banks in euro. You can choose payment by check when placing your order. Your order will be shipped upon receipt of your check.
